Degraded speech to text generation from TRM based recordings

Incident Report for For The Record

Resolved

This incident has been resolved.

Posted Oct 01, 2026 - 05:15 UTC

Monitoring

STT generation continues to progress normally. Where AWS is the selected STT provider, generation has completed. Azure load is continuing. We will continue to monitor.

Posted Oct 01, 2026 - 02:00 UTC

Update

We have determined that TRM-based recording STT load is slightly higher today than usual, but is progressing normally and text will be available in time. We are continuing to investigate.

Posted Sep 30, 2026 - 23:18 UTC

Investigating

We are investigating this issue.

Real-Time recordings are not affected.

Posted Sep 30, 2026 - 20:45 UTC

This incident affected: USA (Speech to Text).