Degraded speech to text generation from TRM based recordings

Incident Report for For The Record

Resolved

This incident has been resolved.
Posted Sep 20, 2026 - 08:56 UTC

Update

Conditions are being watched; updates will follow if warranted.
Posted Sep 20, 2026 - 00:29 UTC

Update

Monitoring continues as systems return to normal.
Posted Sep 19, 2026 - 11:44 UTC

Update

We are continuing to monitor the queues and ongoing stability.
Posted Sep 19, 2026 - 01:15 UTC

Monitoring

A corrective change has been implemented and we are actively monitoring queue recovery. Processing of backlogged items is underway.
Posted Sep 18, 2026 - 23:13 UTC

Identified

The issue has been identified and remedial works are in progress.
Posted Sep 18, 2026 - 23:00 UTC

Update

As investigations continue into this issue it has been confirmed that the Canada region was not affected.
Posted Sep 18, 2026 - 22:18 UTC

Update

As investigations continue into this issue it has been confirmed that the UK region was not affected.
Posted Sep 18, 2026 - 22:10 UTC

Update

As investigations continue into this issue it has been confirmed that the Australian region was not affected.
Posted Sep 18, 2026 - 21:41 UTC

Update

We are continuing to investigate the cause of this issue.
Posted Sep 18, 2026 - 21:24 UTC

Investigating

We are currently investigating this issue.
Posted Sep 18, 2026 - 17:30 UTC
This incident affected: USA (Speech to Text), Canada (Speech to Text), Australia (Speech to Text), and UK (Speech to Text).
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